Your satisfaction means everything to us. If the size, color, or style isn’t quite right, we’re happy to offer an exchange under the following conditions:
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Exchanges are accepted within 7 days of receiving your order.
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Items must be in unused, unwashed, and undamaged condition with original packaging, tags, and labels intact.
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Customers must provide the original invoice or proof of purchase.
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Items eligible for exchange include regular-size formal, casual, and festive wear.
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Bridal couture and custom orders are not eligible for exchange, as they are made-to-order.
Exchange Process:
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Email us at [your support email] with your order number, the item you’d like to exchange, and your reason.
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Our support team will respond with instructions and shipping details.
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Once we receive and inspect the returned item, we’ll ship out your requested replacement.
Please Note:
Shipping costs for both returning the original item and receiving the exchanged item are the customer’s responsibility.
In case the item requested in exchange is unavailable, a store credit or alternative option may be offered.
We reserve the right to decline any exchange that does not meet the above conditions.